Shipping Information
THE LITTLE DETAILS
Shipping & Delivery
A little love, on its way to you.
Getting ready
2–3 business daysOur order processing time, excluding weekends and holidays.
Coming to you
7–14 business daysEstimated USPS delivery time. Timing may vary by location.
Free shipping
On orders over $49For shipping within the contiguous United States.
A few helpful details
All orders ship from the United States.
Orders are dispatched within 2–3 business days of being received into our system. Weekends and holidays are excluded.
We ship with USPS. Estimated delivery is 7–14 business days, depending on your location.
Orders over $49 qualify for free shipping within the contiguous U.S.
Monday through Friday, Pacific Time, excluding holidays.
Standard Shipping is the only available option for remote areas. Please allow an additional 2–5 days for delivery. Some products have location restrictions; check the product page before ordering.
Little questions, answered
Where can I check my order?
Visit our Track Your Order page. If you need help finding your order, email hello@owlovepet.com with your order number.
What if I entered the wrong address?
Email hello@owlovepet.com with your order number and the correct address as soon as possible. We will check whether a change is still possible.
What if my package is taking longer?
Delivery times are estimates and may vary by location. Remote areas may need an extra 2–5 days. Check your tracking information, or contact us with your order number so we can help you look into it.
My order says delivered, but I cannot find it.
Check your delivery location, mailbox, and with other members of your household. If the package is still missing, contact USPS and email us with your order number and tracking details so we can help you look into it.
What if an item arrives damaged or incorrect?
Please email hello@owlovepet.com with your order number and details of the issue. You can also find more information on our Returns & Exchanges page.
Need a little help?
We’re here for you and your little companions.
Get in touch with any questions about your delivery.