Returns & Exchanges
A LITTLE HELP, WITH LOVE
Returns & Exchanges
We want you to love your Owlove product.
If something isn’t quite right, we’re here to help.
Within 30 days
Refund to your payment methodReturns within 30 days of shipment receive a full refund, minus shipping fees.
Days 31–60
Store creditReturns within 31–60 days of shipment receive store credit.
Item condition
Unused & unwashedItems must be unused, unwashed, and in their original condition to qualify for a return.
How to start a return
Send us a note
Email hello@owlovepet.com to start your return. Including your order number helps us find your purchase.
Return your item
Items must be unused, unwashed, and in their original condition. Customers cover return shipping unless the item is incorrect or damaged.
We’ll take it from here
Refunds are issued to the original payment method within 5 business days of receiving the return. Returns within days 31–60 receive store credit.
A few helpful details
Customers are responsible for return shipping costs. If your item is incorrect or damaged, we provide a return shipping label.
Shipping fees are excluded from refunds for returns within 30 days of shipment.
Please check the size and style carefully before ordering to help avoid return shipping costs.
Exchanges & replacements
For defective or unusable items, return them to us and we’ll promptly send replacements. We’ll provide a return shipping label.
To get started, email hello@owlovepet.com.
Need a little help?
Have a question about your item or a return?
Send us a note and we’ll help you with the next step.